Welcome to Alto Labs
HELP SECTION
Shipping
Local Shipping
We offer local delivery within 2–5 business days after your order has been processed.
Delivery times may vary depending on your location, carrier availability, and unforeseen circumstances.
International Shipping
International orders are typically delivered within 10–20 business days after processing.
Please note that international shipping times may vary due to customs clearance, local postal services, and destination country regulations.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, if available.
Delays & Issues
We are not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping information provided at checkout.
If your package is lost or significantly delayed, please contact us and we will do our best to assist you.
Returns
Return & Refund Request Timeframe
Customers may request a return or refund within 180 days after the order has been delivered. However, for issues related to:
- Misprinted items
- Damaged products
- Defective items
- Lost packages
Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.
Conditions for Returned Items
Unless the item is defective or incorrectly produced, returned items must meet the following conditions:
- Unused
- Unworn
- Unwashed
- In original condition